Com Center Case and Application

Case: ComCenter

Synopsis:             To find out the importance of organization i.e. organizational hierarchy and the assignment of duties and giving proper authority as per the duties.

Case Facts:          Three retired managers saw the opportunity of a community services firm in the outskirts of Kathmandu valley. They start the firm and hire employees under different groups pertaining to different background. The partners decided to take up the managerial roles as per need and availability. Initially, the business was going great, but as time passed, problems started to arise relating to who reports to whom, duplication and gap of works. Even the managers had conflict in decision-making. These led to confusions, and eventually fall of business.

Analysis:              System and human resources are the major part of an organization along with others. Human resource at ComCentre is excellent. The employees belong to the same background as their duties require them. Similarly, the partners, collective manager, are also retired managers and have experience of 20 years of management.

                                However, the organizational structure does not seem to be well defined. Although the employees have been hired, they do not have specific roles in terms of their duties and responsibilities. Similarly, the control mechanism established by ‘who reports to whom’ also does not seem to exist. Furthermore, at the very top level, the managers have conflict on various decisions so the whole organization seems to be going nowhere. The only thing that is good in this stage is the division of teams into six types.

Recommendations:        As acclaimed by one of the managers, the organization already has ‘teams with enough capacity and dedication’, so the partners need to use this to the good of organization by using it properly. For this, the partners need to define among themselves their roles and authorities. This will guide the organization somewhere. Or, they can take the charge on rotational basis, and the other two can work under him. Furthermore, they need to decide regarding the roles and duties of the employees as well. They need to make sure that enough of authority is given with the responsibility and the ‘who reports to whom’ structure is defined in order to ensure that the employees are working.

In this way, if the managers prepare organizational chart with defined roles and duties of each position and make sure ‘who reports to whom’ structure is available and use their specialized employees, the ComCentre can move ahead.